Getting started

Ready to take the first step toward a customized solution designed and priced just for your business? Let’s go.

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Signing up

Becoming a Staples Advantage® customer is easy. There are no signup costs, and we’ll do all the work to help you transition from your current supplier. Simply complete the become a customer form and your local sales representative will schedule a meeting. Helpful information to have ready:

  • Your business size and number of employees
  • Average yearly supply spend
  • Products you would like to receive quoted contract pricing for (office products, facilities, technology, furniture, etc.)
  • Any memberships to Group Purchasing Organizations (GPOs)
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Starting your program

Once we better understand your needs, we can begin customizing a supply program that’s tailored to your business. We’ll work with you to get your program implemented quickly and according to your timetable. Setup can take as little as a few days. Here’s what you’ll get:

  • Fast setup process to maximize immediate return on your new program
  • Resources to accelerate employee training and program adoption
  • Seamless integration with your eProcurement systems
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Customer service

From product advice to delivery information, you’ll always find the answers you need fast. Our policy is to resolve customer questions on the first contact — because nobody wants to spend their day on hold.

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Account management

Benefit from a team of experts who can deliver the right solutions for your specific business needs – whether it’s making product recommendations or helping to streamline your current purchasing processes. You’ll enjoy:

  • A dedicated Account Manager who‘s your single point of contact for everything you need
  • Regular business reviews that highlight new savings opportunities
  • Programs to help your employees focus on smarter, more cost-effective purchasing
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Online ordering

Our private Web sites offer instant access to a customized assortment of products, with features that make ordering easy and give you maximum control over spend. Including:

  • Order tracking, status and proof of delivery
  • Saved shopping lists for frequently ordered items
  • Ink and toner finder to help you match the right products to your machines
  • Online returns to save you time
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Shipping

Get fast and free delivery nationwide. We stock 90% of the most commonly ordered items in our warehouses, so you’ll always get what you need, when you need it.

Here's what you'll get:

  • Free next-business day delivery
  • Friendly, professional drivers who understand your delivery needs
  • Flexibility to customize your delivery options
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Return policy

If you’re not 100% satisfied with your purchase, you can return it for any reason. We'll make sure you get your credits and refunds quickly and easily.

Here's what you'll get:

  • No-hassle return policy covering everything you buy
  • Easy online return process that saves you time
  • Customer service that’s always ready to help